Service Desk Officer

Service Desk Officer x 5
  • Federal Government
  • 6 months contract and extendable
  • Melbourne, Sydney, Perth, Brisbane, Canberra
About the Role

Managing all inbound service requests and workflow these to the relevant team across ICT and Business Systems.
Position Duties
  • Acquire demand for incident resolution and service requests.
  • Manage day to day ICT operations within the commission by fulfilling requests, responding to incidents, and providing support to users.
  • Resolving issues to relevant teams, internal or external.
  • Responding to ICT enquiries by staff within the office.
  • Support to several uplift and sustainment activities within ICT.
Key Relationships
  • Working with ICT Operations colleagues and service providers.
  • Reports to Service Desk Manager.
  • Supporting all staff across the company.
Position Eligibility Requirements
  • Focused on good customer service.
  • Empathetic and a can-do attitude.
  • Office365 administration experience would be an advantage.
  • Exposure with Windows 10, iPhone, and Android platforms.
  • Ability to communicate via phone/email/IM with a range of staff and stakeholders.
 If you are interested in this role, please reach out me for confidential discussion M: 0292508041,
Sydney (Deakin)
I.T. & T
Deepika TC