Service Desk Support - Level 2/3

Seeking experienced Service Desk Support (Level 2/3) with different levels of experience for one of our government client.

Required Skills/Experience:
  • Experience with Windows10 operating environment
  • Experience with Microsoft Active Directory
  • Managing support requests from incident reporting to resolution
    • Manage documentation at the completion of incident resolution
    • Escalation to level 2 support where incident cannot be solved at level 1
    • Creation of user guides and knowledge base articles
  • Demonstrated experience in the Skills Framework for the Information Age (SFIA) 3 category including:
    • Acts as the routine contact point, receiving and handling requests for support
    • Responds to a broad range of service requests for support by providing information to fulfil and resolve.
  • Provides first line investigation and diagnosis while promptly allocating unresolved issues when appropriate

Additional Information:

Reference Number: 365201
Location: ACT
Requirement: Australian Citizen

If this role is of interest to you, please APPLY NOW, or contact Sarah Plamio on 02 6113 7537 or via email on
Canberra (Canberra)
I.T. & T