Empowering Excellence: Ignite's Recruitment Success Stories

Client: Large Australian government department Circumstance: Australian government department needed architecture services to support the EXDOC Export Documentation System. With the legacy system responsible for facilitating $55 Billion in annual exports, the government aimed to leverage modern cloud technologies to bolster its capabilities and achieve ambitious growth targets. Action: Ignite’s experienced architect, adept in legacy transformation and cloud-based initiatives, led the transformation initiative. Key activities encompassed solution architecture design, high-level design creation, and the development of technology and business roadmaps as well as other actions such as: Running a series of workshops with relevant stakeholders to seek an understanding of diverse perspectives and gather precise requirements. Crafting compelling lean business cases to secure funding and obtain buy-in from key stakeholders. Engaging with C-level executives, to address concerns and transforming resistance into advocacy. Managing stakeholder engagement efforts, fostering a culture of collaboration and understanding across the project. Result: The provision of strong and innovative architecture services by Ignite contributed significantly to the successful transition of government departments legacy systems to a SaaS cloud environment, leveraging Azure Application Services for enhanced reliability and scalability. The impact was tangible, with Australian exports in the designated sector projected to reach $75 Billion for the current financial year. Ethical : In addition to prioritising transparency, fairness, and inclusivity, Ignite commits to ethical practices that cultivate a diverse and equitable workplace environment for government department. When working with government department, Ignite’s teams have come from a diverse range of backgrounds which has promoted a more inclusive working environment at department and led to better outcomes from a project perspective. Sustainability: The provision by Ignite of a highly experienced cloud architect ensured that Australian government department could leverage cloud technologies which are more sustainable because resource use is optimised, and cloud providers typically employ green operations practices. Ignite’s cloud architect adopted a ‘cloud first’ approach in designing a ‘sustainable’ solution which aligned with departments focus on environmental and cost concerns. Summary : Ignite responded to the Australian government department's need for architecture services to modernize the EXDOC Export Documentation System, pivotal for managing billions of dollars in annual exports. An experienced architect proficient in legacy transformation and cloud-based initiatives was needed to ensure the success of the project. Ignite’s architect conducted workshops to engage stakeholders and craft persuasive business cases, then secured funding and stakeholder buy-in. Addressing concerns and transforming resistance into advocacy, particularly among C-level executives, Ignite fostered a culture of collaboration and understanding across the project. Key activities encompassed solution architecture design, high-level design creation, and the development of technology and business roadmaps. As the project concluded in July 2023, the impact was substantial. Legacy systems seamlessly transitioned to a SaaS cloud environment, leveraging Azure Application Services for heightened reliability and scalability. The tangible outcome was evident, with Australian exports projected to surge to $75 Billion for the current financial year. Ignite's collaborative partnership with government department demonstrates its commitment to excellence and innovation in  architecture services, showcasing its ability to drive transformative change and deliver tangible business outcomes.

Client: IT services and consulting company Circumstance: Ignite was retained by its client to be the Managed Service Provider for a national Telco retailer, who required a provider who had capability to manage and enhance complex IT operations across an extensive network of 68 sites. Action: Ignite delivered a suite of managed services including: Project Services: Established governance and reporting, coordinated IT projects, and managed timelines efficiently. IMACD Rollout: Administered End-User Computing (EUC) services, including the deployment, maintenance, and secure disposal of assets, and managing the lifecycle of Point of Sale (POS) systems, registers, desktops, and laptops. Onsite and Remote Services: Delivered comprehensive support, ensuring smooth IT operations through effective incident management, strict adherence to Service Level Agreements (SLAs), and reliable break-fix services, along with network IMAC and Smart Hands support. Result: Ignite's adept management resulted in the following: Enhanced Efficiency: Improved project governance and scheduling, leading to streamlined IT operations. Minimised Disruptions: Rapid resolution of incidents and strict SLA adherence ensured continuous operational flow. Optimised IT Assets: Advanced asset management and secure disposal practices increased efficiency and cost-effectiveness. Network Expertise: Reliable network services and support established a stable IT infrastructure, vital for business continuity. Ethical Behaviour: Ignite maintained high ethical standards, emphasising transparency, reliability, and integrity in every aspect of service delivery, reinforcing its role as a trusted IT partner. Sustainability Considerations: Sustainability was integral to Ignite's approach, with optimised asset management, waste reduction, and the implementation of energy-efficient technologies, highlighting its commitment to sustainable and responsible service delivery. Case Study : Summary Ignite, managing IT for a national Telco retailer across 68 sites, showcases its capability in handling complex operations. Ignite established governance and streamlined IT project coordination, demonstrating its strong management skills. In the IMACD Rollout, Ignite managed End-User Computing (EUC) services, handling deployment, maintenance, and disposal of assets, including Point of Sale (POS) systems and computing devices, proving its comprehensive service delivery. Through both onsite and remote services, Ignite ensured smooth IT operations, with effective incident management and strict adherence to SLAs, highlighting its reliability and operational excellence. These actions improved operational efficiency, minimised disruptions with rapid incident resolution, and optimised asset management, demonstrating Ignite's capacity to enhance cost-effectiveness and maintain a stable IT infrastructure, essential for continuous business operations. Ignite's ethical approach emphasised transparency and integrity, reinforcing its trustworthiness as an IT partner. The company's commitment to sustainability, through optimised asset management and energy-efficient practices, underlines its dedication to responsible service delivery. Ignite's performance in delivering high-quality, sustainable IT services demonstrates its robust support for the TELCO retailer's network, underscoring its ability to efficiently manage and enhance extensive IT operations.

Client : Large provider of IT infrastructure services Circumstance: Client required a managed services provider to provide ongoing support for a wide range of its clients that included organisations like Telstra. Ignite has been retained for several years as one of clients choice to provide specialist managed services across Australia for System and Server Operations, Infrastructure Support and Tape and Media Operations. Action: Ignite has delivered 24/7 support and ensured compliance with Archive Data Management standards for several of this client's high-value clients in their media operations. This has included the efficient management of tape and media logistics, adherence to disaster recovery and audit requirements, and maintaining high communication and information security standards. Ignite has also tackled resourcing challenges, operational demands, and customer satisfaction by implementing robust processes and comprehensive knowledge transfer programs. Result: These actions demonstrate Ignite's strong capacity to deliver, leading to successfully managing responsibilities and maintaining service levels and operational standards. The partnership with clients boosted resource management, operational efficiency, and service quality, ensuring high client satisfaction and compliance. Ethical Behaviour: Ignite prioritised ethical practices, including transparency, integrity, and legal compliance, fostering client trust and reliability, and demonstrating its commitment to ethical service delivery. Sustainability: Ignites sustainability efforts were evident in its optimisation of resource use, waste reduction, and efficient data management practices. These actions align with environmental and corporate sustainability goals, underscoring Ignite's commitment to sustainable operations. Summary : Ignite specialises in managed services, focusing on System and Server Operations, Infrastructure Support, and Tape and Media Operations across Australia. The company ensures stringent service level objectives and resourcing levels are maintained. Ignite's strategy encompasses 24/7 support, media operations compliance with Archive Data Management standards, and meticulous tape and media logistics management to adhere to procedural information management standards. Strict security, safety, and training protocols were enforced to meet operational and corporate standards. These actions culminated in a strengthened service delivery model, achieving and often surpassing service level objectives and operational benchmarks. Effective collaboration with clients enhanced resource management, operational efficiency, and service quality, leading to high client satisfaction. Ignite's commitment to ethical practices and sustainability has ensured its services' longevity and environmental consideration, demonstrating its capability to deliver high-quality, sustainable services in a competitive market.

Project Overview Business Partner: ITW (IT Division) Project Focus: BI Reporting Project Goal: Enable strategic decision-making through improved BI reporting Scope of Work On-Demand was commissioned by the global manufacturing company’s IT division to enhance its business reporting capabilities. The project involved the provision of a BI Lead Developer and a BI Analyst, focusing on developing, testing, and maintaining the manufacturing company’s data warehouse environment. Roles and Responsibilities BI Lead Developer: Engagement: Collaborated with the Reporting and BI Analyst, reporting to the IT & Digital Manager. Key Tasks: Developed and tested the SSAS tabular model in an Azure-based warehouse. Created and tested Power BI visualizations and reports. Investigated and resolved data issues in report calculations and warehouse data. Expertise Demonstrated: Proficient in Power BI, SQL Server, SQL Server Analysis Services (Tabular/Multidimensional), and Data Analysis Expressions (DAX). Developed and maintained SSIS packages for ETL operations. Supported and developed the Enterprise Data Warehouse. Knowledgeable in various systems including Microsoft BI Stack, Cognos, and Pronto Xi ERP. BI Analyst: Role: Data expert skilled in databases, data warehouse management, and report development. Responsibilities: Assessed user needs to provide support, training, and proactive services. Addressed reporting opportunities using relevant tools. Provided second and third-level helpdesk support for reporting/BI and data warehouse issues. Engaged in the development and testing of reporting and BI requirements. Maintained strong application knowledge to achieve business objectives. Troubleshoot data issues in report calculations or warehouse data. Facilitated cross-functional meetings to discuss reporting needs and improvements. Guiding Principles: Utilized our clients' guiding principles and toolbox for operational improvements. Impact The BI Lead Developer and Analyst played crucial roles in enhancing our client's BI reporting capabilities. Their expertise in data analysis, visualization, and warehouse management significantly contributed to the company's ability to make informed, strategic decisions. The project underscored the importance of sophisticated BI tools and skilled professionals in transforming data into actionable business insights.

Project Overview On Demand supplied a team of three engineers to assist the leading global construction company with the rollout of their SD WAN project in Sydney and Melbourne. This team, including two field network security engineers with Palo Alto/Meraki expertise, was responsible for managing network setups, decommissions, and relocations for construction sites and head offices. Service Scope Network Setup and Management: Ownership of network-related setups, decommissions, and relocations. Collaboration with site setup coordinators and deskside teams for timely network service delivery. Configuration and management of Meraki switches, MX devices, and Wireless access points. Skill Requirements: 4+ years’ experience with Cisco Meraki devices. Network & security operations management experience, with proficiency in network management tools like SolarWinds. Expertise in WAN technologies (SDWAN, MPLS, ADSL, LL, 4G/LTE). Experience with telco vendor management for service connections and feasibility studies. Strong understanding of networking principles, including routing protocols (OSPF, BGP), IP telephony, and video conferencing products. Proficiency in Windows Server network server roles (DHCP, NPS, DNS) and troubleshooting skills. Team Leadership: The team lead, an expert in network resource management and cloud migration, reported directly to the global construction company. Key focus on firewall rule determination for migrating applications to Azure, supporting migrations, and troubleshooting. Key Skillset for Team Lead: Advanced experience with network and security appliances, including Azure networking components. Proficiency in IAC provisioning and vulnerability management. Strong communication skills, both verbal and written, with the ability to mentor and train junior staff. Flexibility for out-of-hours works as part of a global team. Project Impact The deployment of a skilled team significantly contributed to the efficient and secure rollout of the SD WAN project. Through their expertise in network and security operations, cloud migration, and vendor management, On Demand effectively addressed the complex requirements of our client, ensuring a robust and reliable network infrastructure.

Overview Business Partner: IBM End Client: Big Four Financial Institution Services Provided: IMAC, Ad Hoc & Field Services Project Scope Ignite was contracted by IBM to deliver comprehensive IMAC services, ad hoc project support, and field service delivery across various branches, business banking centres, and corporate sites of the Big Four Financial Institution in Australia. Services Overview Ignite On Demand Services: System Migration Support: Assisted in migrating hardware and software systems across numerous locations. Hardware Issue Resolution: Addressed hardware-related issues arising from setup variations. New Software System Integration: Implemented multiple new software systems/products. Ad Hoc Support: Provided ongoing support for various emerging issues. Response Planning with IBM: Established plans for urgent issues (e.g., BitLocker issues). On-Site Support: Deployed consultants for necessary on-site assistance. Relocations & Refurbishments (R&R) Contract: Project Execution: Successfully completed over 350 relocation and refurbishment jobs. Service Features: Availability of 1-2 consultants per job with less than two hours’ notice. Flexible schedules to meet project KPIs and timelines. Maintained continuity of consultants for consistent project knowledge. Adaptability to scheduling changes. Project Highlight: Closed 36 branches over 2 consecutive Fridays across 3 states, accommodating schedule shifts and still meeting deadlines. Project Works: Corporate Location Support: Provided project works at various corporate locations in Australia. Service Features: Support for office relocations including connectivity and hardware mapping. Testing works post-renovations, including network infrastructure and onsite tech support. Supervised the disaster recovery program. Outcome At the end of the contract, our client acknowledged Ignite's significant contribution. The client facilitated discussions for Ignite with the new service provider that succeeded IBM, leading to several Ignite staff transitions to ensure continuity and stability for a Big Four Financial Institutions' ongoing projects.